{"id":13667,"date":"2024-01-08T14:21:45","date_gmt":"2024-01-08T19:21:45","guid":{"rendered":"https:\/\/lubrimas.pe\/tienda\/?page_id=13667"},"modified":"2024-01-23T11:58:30","modified_gmt":"2024-01-23T16:58:30","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/lubrimas.pe\/tienda\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"<p>Fecha de emisi\u00f3n de hoja de reclamo: 28 de abril de 2026<br \/>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f13766-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"13766\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/tienda\/wp-json\/wp\/v2\/pages\/13667#wpcf7-f13766-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"13766\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f13766-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:13766,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;group-menoredad&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Eres-menor-de-edad&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Si&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;notice_dismissed_rollback-cf7-5.9.3&quot;:true,&quot;notice_dismissed_rollback-cf7-5.9.6&quot;:true}}\" \/><input type=\"hidden\" name=\"redirect_nonce\" value=\"83ff276664\" \/><input type=\"hidden\" name=\"wpcf7cfpdf_hidden_name\" value=\"reclamaciones\" \/><input type=\"hidden\" name=\"wpcf7cfpdf_hidden_reference\" value=\"6f19e459\" \/><input type=\"hidden\" name=\"wpcf7cfpdf_hidden_date\" value=\"28042026\" \/>\n<\/fieldset>\n<p><span class=\"n\">N\u00b0 de hoja<\/span><span class=\"wpcf7-form-control-wrap submission_id-228\"><input class=\"wpcf7-form-control wpcf7-submission_id wpcf7-validates-as-number\" readonly=\"readonly\" aria-invalid=\"false\" value=\"014439\" name=\"submission_id-228\" type=\"text\" \/><\/span>\n<\/p>\n<p>RUC: 20609219069\n<\/p>\n<p>Raz\u00f3n Social: INVERSIONES DREC S.A.C.\n<\/p>\n<p>Direcci\u00f3n Fiscal: Av. Tomas Valle Mza J1 lote 07 A.H. Daniel Alcides Carri\u00f3n, Los Olivos, Lima<br \/>\n\t<center>\n\t<\/center>\n<\/p>\n<h4>HOJA DE RECLAMACI\u00d3N\n<\/h4>\n<h4>Identificaci\u00f3n del consumidor reclamante\n<\/h4>\n<div class=\"rq-fila tres-columnas\">\n\t<div class=\"rq-columna\">\n\t\t<p>Nombres: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Nombres\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"Nombres\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t\t<p>Primer Apellido: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Primer-apellido\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"Primer-apellido\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t\t<p>Segundo Apellido: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Segundo-apellido\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"Segundo-apellido\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila tres-columnas\">\n\t<div class=\"rq-columna\">\n\t\t<p>Tipo de Documento: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Tipo-de-documento\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Tipo-de-documento\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"DNI\">DNI<\/option><option value=\"CE\">CE<\/option><option value=\"RUC\">RUC<\/option><option value=\"Pasaporte\">Pasaporte<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t\t<p>N\u00b0 Documento: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Numero-de-documento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"Numero-de-documento\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t\t<p>Celular: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"celular\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Podremos comunicarnos\" value=\"\" type=\"tel\" name=\"celular\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila tres-columnas\">\n\t<div class=\"rq-columna\">\n\t\t<p>Departamento: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Departamento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"Departamento\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t\t<p>Provincia <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Provincia\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"Provincia\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t\t<p>Distrito <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Distrito\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"Distrito\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila tres-columnas\">\n\t<div class=\"rq-columna\">\n\t\t<p>Direcci\u00f3n: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Direccion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Av Psj Calle Jr, N\u00b0 Mz Lt Int\" value=\"\" type=\"text\" name=\"Direccion\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t\t<p>Referencia: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Referencia\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Plaza, Colegio, Paradero, etc\" value=\"\" type=\"text\" name=\"Referencia\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t\t<p>Correo: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Correo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Recibir\u00e1s este documento\" value=\"\" type=\"email\" name=\"Correo\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila\">\n\t<p>\u00bfEs menor de edad? <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Eres-menor-de-edad\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><span class=\"wpcf7-list-item-label\">No<\/span><input type=\"radio\" name=\"Eres-menor-de-edad\" value=\"No\" checked=\"checked\" \/><\/label><\/span><span class=\"wpcf7-list-item last\"><label><span class=\"wpcf7-list-item-label\">Si<\/span><input type=\"radio\" name=\"Eres-menor-de-edad\" value=\"Si\" \/><\/label><\/span><\/span><\/span>\n\t<\/p>\n<\/div>\n<div data-id=\"group-menoredad\" data-orig_data_id=\"group-menoredad\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<div class=\"rq-fila tres-columnas\">\n\t\t<h4>Datos del Apoderado\n\t\t<\/h4>\n\t\t<div class=\"rq-columna\">\n\t\t\t<p>Tipo de Documento: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Tipo-de-documentopa\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Tipo-de-documentopa\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"DNI\">DNI<\/option><option value=\"CE\">CE<\/option><option value=\"RUC\">RUC<\/option><option value=\"Pasaporte\">Pasaporte<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"rq-columna\">\n\t\t\t<p>N\u00b0 Documento: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Numero-de-documentopa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"Numero-de-documentopa\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"rq-columna\">\n\t\t\t<p>Celular: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"celularpa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Podremos comunicarnos\" value=\"\" type=\"tel\" name=\"celularpa\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"rq-fila tres-columnas\">\n\t\t<div class=\"rq-columna\">\n\t\t\t<p>Nombres: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Nombrespa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"Nombrespa\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"rq-columna\">\n\t\t\t<p>Primer Apellido: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Primer-apellidopa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"Primer-apellidopa\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"rq-columna\">\n\t\t\t<p>Segundo Apellido: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Segundo-apellidopa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"Segundo-apellidopa\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<h4 style=\"margin-top:20px;\">Detalle del reclamo y orden del consumidor\n<\/h4>\n<div class=\"rq-fila tres-columnas\">\n\t<div class=\"rq-columna\">\n\t\t<p>Tipo de Reclamo: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Tipo-de-reclamo\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Tipo-de-reclamo\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"Queja\">Queja<\/option><option value=\"Reclamaci\u00f3n\">Reclamaci\u00f3n<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t\t<p>Tipo de consumo: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Tipo-de-consumo\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Tipo-de-consumo\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"Producto\">Producto<\/option><option value=\"Servicio\">Servicio<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t\t<p>N\u00b0 de pedido: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Numero-de-pedido\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Recibo, boleta, gu\u00eda, etc\" value=\"\" type=\"text\" name=\"Numero-de-pedido\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila tres-columnas\">\n\t<div class=\"rq-columna\">\n\t\t<p>Fecha de reclamo: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Fecha-de-reclamo\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Fecha de reclamaci\u00f3n \/ queja\" value=\"\" type=\"date\" name=\"Fecha-de-reclamo\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t\t<p>Proveedor: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Proveedor\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nombre de jefe o encargado\" value=\"\" type=\"text\" name=\"Proveedor\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t\t<p>Monto de reclamo S\/: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Monto-de-reclamo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"Monto-de-reclamo\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila rq-texto\">\n\t<p>Descripci\u00f3n del Producto o Servicio, Detalle de la Reclamaci\u00f3n y Pedido del Consumidor: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Descripcion-del-producto-o-servicio\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"El producto\/servicio que adquir\u00ed se trata de (describa) ... y solicito lo siguiente\" name=\"Descripcion-del-producto-o-servicio\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<div class=\"rq-fila tres-columnas\">\n\t<div class=\"rq-columna\">\n\t\t<p>Fecha de compra: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Fecha-de-compra\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Fecha de Compra\" value=\"\" type=\"date\" name=\"Fecha-de-compra\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t\t<p>Fecha de caducidad: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Fecha-de-caducidad\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Fecha de Caducidad\" value=\"\" type=\"date\" name=\"Fecha-de-caducidad\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t<\/div>\n<\/div>\n<div class=\"rq-fila rq-texto\">\n\t<p>Observaciones y Acciones adoptadas por el Proveedor: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Detalle-de-reclamacion\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Qu\u00e9 soluci\u00f3n afirma el proveedor para su queja\/reclamo ...\" name=\"Detalle-de-reclamacion\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<div class=\"rq-fila rq-notas\">\n\t<p><span style=\"color: #ff0000;\"><b class=\"alert\">(1) <\/b><\/span><strong>Reclamaci\u00f3n: <\/strong><i>Desacuerdo relacionado con productos y \/ o servicios.<\/i>\n\t<\/p>\n\t<p><span style=\"color: #ff0000;\"><b class=\"alert\">(2) <\/b><\/span><strong>Queja: <\/strong><i>Desacuerdo no relacionado con productos y \/ o servicios; o, malestar o insatisfacci\u00f3n con la atenci\u00f3n al p\u00fablico.<\/i>\n\t<\/p>\n\t<p><span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><em>La formulaci\u00f3n del reclamo no excluye el recurso a otros medios de resoluci\u00f3n de controversias ni es un requisito previo para presentar una denuncia ante el Indecopi.<\/em>\n\t<\/p>\n\t<p><span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><em>El proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor a quince (15) d\u00edas calendario, pudiendo extender el plazo hasta quince d\u00edas.<\/em>\n\t<\/p>\n\t<p><span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><em>Con la firma de este documento, el cliente autoriza a ser contactado despu\u00e9s de la tramitaci\u00f3n de la reclamaci\u00f3n para evaluar la calidad y satisfacci\u00f3n del proceso de atenci\u00f3n de reclamaciones.<\/em>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Acepto-declaracion\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"Acepto-declaracion\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\"><span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span> Se declara que el due\u00f1o del negocio\/empresa acepta el contenido de este formulario y la veracidad de los hechos descritos bajo Declaraci\u00f3n Jurada.<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n<\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar Hoja de Reclamaci\u00f3n\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Fecha de emisi\u00f3n de hoja de reclamo:<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13667","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the 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